Parts FAQs

Yes. ANSI regulations state that all equipment must have an operator's manual on site during operation. For the safety of our customers, Altec also requires the possession of a parts/maintenance manual in order to take advantage of the technical support we provide with the purchase of every unit. Without these manuals, your operators and mechanics do not have the tools to safely and effectively operate, maintain or repair your Altec equipment.

No, Altec associates taking your calls at 877-GO-ALTEC have more than 300 years of combined experience helping you get the genuine replacement parts you need.

Yes. As Altec equipment is very customizable, it is very important to provide the serial number at time of ordering to ensure the correct parts are received. The serial number is located on the turntable or pedestal of the unit on a stamped serial number tag. Often, then final assembly number on the body or even chassis vin number can also be used to access records.

We offer both operator's and a combination parts/maintenance manual for most equipment, which are available to ship within 1-2 business days by calling 877-GO-ALTEC . Manuals are produced to correspond with equipment serial numbers to ensure the safety of your crew and accuracy of maintenance and replacement parts.

Altec Connect provides some manuals for current Altec equipment owners.

Note that this feature is only available to customers with current registered equipment.

You may reach us by phone or online. Our parts representatives are waiting to take your call at 877-GO-ALTEC 6:30 a.m.-7 p.m. CDT. Alternatively, you may fill out the Contact Us form and select "Parts and Service" for Type of Request.

If you would like to use our online parts marketplace, and are a current Altec customer, visit Altec Connect and simply click on the "Login / Register" button in the top left hand corner of the screen. Fill in the information, and a user name and password will be emailed to you shortly.

If you are not a current Altec customer, but would like to use Altec Connect to order parts, please call 877-GO-ALTEC for assistance.

Our centralized warehouse in St. Joseph, MO houses an extensive inventory, and in-stock items can be shipped with Next Day Shipment Services if ordered before 3p.m. CDT. All non-expedited items will be shipped within 24 hours. Altec Parts also provides emergency and storm coverage during those times when getting your parts accurately and with urgency is of the utmost importance.

Please note: Grounding and Jumper Cable Assemblies are expected to ship no later than 2 business days after the order has been received unless expedited services have been requested. Items not in stock are subject to supplier availability, and will be shipped as quickly as possibly when received.