Altec Connect and Supply Store Support

What should you do if you have a problem registering or logging into Altec Connect?

Call 1-877-GO-ALTEC (1-877-462-5832), option 1.

What if you forget your password to login to Altec Connect?

You can reset your password by clicking “Forgot your password?” on the login screen.

How do I edit My Account information?

Click the arrow next to your account name in the upper right-hand corner and click on My Account from the drop-down menu. You can also access it by navigating to My Account.

How do I add a billing address or shipping address to my account?

Call 1-877-GO-ALTEC (1-877-462-5832), option 1 to add an address.

How do I become an administrator for my company?

Contact the current administrator for your company is. If no one in your company is an administrator, email altec.connect@altec.com to have an administrator set up.

Who is the administrator at my company?

If you are unsure who your current administrator for your company is, email altec.connect@altec.com.

What should you do if you have a problem registering or logging into Altec Connect?
Call 1-877-GO-ALTEC (1-877-462-5832), option 1.

What if you forget your password to login to Altec Connect?
You can reset your password by clicking “Forgot your password?” on the login screen.

How do I edit My Account information?
Click the arrow next to your account name in the upper right-hand corner and click on My Account from the drop-down menu. You can also access it by navigating to My Account.

How do I add a billing address or shipping address to my account?
Call 1-877-GO-ALTEC (1-877-462-5832), option 1 to add an address.

How do I become an administrator for my company?
Contact the current administrator for your company is. If no one in your company is an administrator, email altec.connect@altec.com to have an administrator set up.

Who is the administrator at my company?
If you are unsure who your current administrator for your company is, email altec.connect@altec.com.

How do I return or exchange an item?

All returns require a Return Authorization (RA) number. You will need to call 1-877-GO-ALTEC (1-877-462-5832), option 1 for the return/exchange authorization number.

What if my shipment was damaged when I received it?

Keep the original shipping carton, paperwork and parts together. Call 1-877-GO-ALTEC (1-877-462-5832), option 1 within 24 hours to ensure credit. You will need information from the packing list and the shipping carton to process your claim.

What if I received the wrong quantity of items?

Have the packaging list available and call 1-877-GO-ALTEC (1-877-462-5832), option 1.

What if I received the incorrect part?

Call 1-877-GO-ALTEC (1-877-462-5832), option 1 to order the correct replacement parts.

How long do I have to return a part?

Every effort must be made to return items to Altec Parts within 30 days of receipt. No credit will be issued for items returned after 90 days from the date or purchase.

How do I know if my part is eligible for return?

The following parts are NON-Returnable: special orders, hose assemblies, small hardware, electrical components, hydraulic components that have been installed, and manuals.

The parts must be unused and returned in original condition. No credit will be given for damaged or used parts. All parts need to be individually tagged or labeled with the part number.

For additional questions, please call 1-877-GO-ALTEC (1-877-462-5832), option 1.

Is there a fee for returning parts?

All parts returns are subject to a restocking fee.

If I am a business customer, how do I add my shipping address?

Business customers need to call 1-877-GO-ALTEC (1-877-462-5832), option 1 to add shipping addresses.

What if my preferred shipping option is not listed?

Call 1-877-GO-ALTEC (1-877-462-5832), option 1.

If the item I ordered is not in stock, how will I know when it will be shipped to me?

You will get an email notifying you of an estimated shipping date once the item has been marked available in our system. For additional questions, call 1-877-GO-ALTEC (1-877-462-5832), option 1.

What if an item I find online is not available for me to add to my cart?

Call 1-877-GO-ALTEC (1-877-462-5832), option 1 to place an order.

What if I never receive an order that I placed and was notified as being shipped?

Call 1-877-GO-ALTEC (1-877-462-5832), option 1.

What if I an order I placed has been shipped and I need to change the shipping address?

Call 1-877-GO-ALTEC (1-877-462-5832), option 1.

Is there a place or way I can add comments to an order?

You can add comments or instructions by entering information into the Special Instructions field in checkout.