Frequently Asked Questions
How do I get immediate assistance in case of an emergency?
Contact your local Altec Supply account manager or call 1-877-GO ALTEC (462-5832).
How can I get the latest news and updates on tools and accessories from Altec Supply?
Sign up for our Tools and Accessories Newsletter
Can I share feedback about my experience with Altec Supply?
We are always looking for ways we can improve, and your feedback is greatly appreciated. Please send any comments or feedback to tools@altec.com.
We accept most major credit cards and purchase orders (PO) when credit terms have been previously approved.
Do I have to be an existing Altec customer to use the Altec Connect portal?
Yes. To use the Altec Connect portal, you must be a current Altec customer. If you are not an existing customer, call 1-877-GO ALTEC (462-5832) for assistance. Please note that the approval process usually takes a few days, and you should receive a username and password by email shortly after you register.
What types of products and brands do you sell?
Altec Supply is committed to being recognized by customers as the preferred provider of products, services, and solutions in all markets we serve, including the electric utility, telecommunications, tree care, and lights and signs industries.
Where do I shop for products you sell? Do you have a catalog?
Customers can shop for products through the Altec Supply online store, with our print catalog or by working with their local Altec Supply account manager. With over 15,000 SKUs and more than 200 manufacturers, we certainly can fulfill your needs. To receive a copy of our print catalog, please fill out the form at altec.com/altec-supply/supply-catalog-request
How large is your backstock of products? Do you have a large amount of on-hand inventory?
We are among the most comprehensive stocking distributors for the industries we serve, with multiple distribution centers located across the country. In addition, Altec Supply is committed to providing fair market pricing on all products we sell. If you have product suggestions to add to our stock, we welcome your recommendations at tools@altec.com.
Do you have access to Canadian manufacturers?
Yes. Altec Supply works with Canadian manufacturers to provide our customers with the best products for their needs.
How do I make my first order or request a quote from Altec Supply?
We have multiple ways you can get a quote or book an order; however, the best way is to contact your local Altec Supply account manager and place an order through them. You can also place an order by visiting the Supply Store at https://www.altecsupply.com.
If we stock the product, we may accept a return with a restocking fee within 30 days of purchase. Please contact your local Altec Supply account manager or call 1-877-GO ALTEC (462-5832) to process a return. If the item is a special order, it is not available for return. Please note, we currently do not process returns online.
Do you have a storefront? Do you have a local warehouse?
We have five (5) nationwide distribution centers and can generally get you the tools you need within 1-3 business days. We do not have a physical store as of now. However, if you have placed an order already with us, you have the option to pick up your items at locations in the following cities:
- Dixon, CA
- Fort Wayne, IN
- Mt. Airy, NC
- Saint Joseph, MO
- Wilkes-Barre, PA
What is the typical delivery timeline?
We partner with multiple freight services to provide customers with exceptional delivery times and shipping costs. The delivery time and shipping cost vary based on where it’s being shipped, the dimensions of the packages, and the shipping method.
In-stock items are usually shipped within 24 hours. In-stock orders that need to be received on the next day must be made no later than 3 p.m. CDT and will be sent with the Next Day Shipment Services. Items not in stock are subject to the manufacturer’s availability and will be shipped as quickly as possible after the order has been received.
Stocked grounding and jumper sets are expected to ship no later than 2 business days after the order has been received, unless expedited services have been requested. Custom sets are expected to ship within 8-10 business days and may vary based on volume.
How do I track my order(s)?
To track your order(s), you must first create an Altec Connect account at connect.altec.com. Once you have an account, simply log in to the Altec Connect portal and locate your most recent orders by going to connect.altec.com/login.
Do you allow customers to purchase items that you typically don’t stock?
Yes. However, returns are not allowed on special orders.
What is the warranty related to the brands you sell that are not Altec Supply?
We follow the manufacturer’s warranty.
Is there a warranty on Altec Supply branded products?
We offer a one (1) year warranty against manufacturing defects.