Altec Canada FAQs

Yes, it's critical that the Altec Service in Canada leverage our team to provide quick response to all your service and parts needs, including access to Altec's Technical Support organization.

The Technical Support group is responsible for providing troubleshooting expertise on hydraulic, mechanical and electrical issues. The Technical Support team offers more than 100 years of combined experience to help diagnose issues with equipment and help you get back up and running.

Absolutely. Altec Canada has dedicated parts associates that have access to all Altec and Altec Canada's parts inventory, whether it's at Altec's Parts Distribution Center, a Manufacturing Plant, a Service Center in Milton, or a Mobile Service Truck in Nova Scotia. We have the ability to locate and ship the part directly to where it is required on an as-needed basis. This significantly reduces parts lead time when a part comes from Altec's distribution center. Call 877-GO ALTEC, option 1 or Visit the Altec Supply Store

When our customers work with Altec Canada, our customers are working directly with Altec associates to provide: a factory direct sales staff, factory direct technical sales, factory direct installer, factory direct service, parts, warranty repair, and factory direct equipment disposal. All aspects of doing business with Altec Canada are "FACTORY DIRECT."

One of the major initiatives in helping manage costs has been our transition to "Focus Factories." This allows each plant to focus on a specific market segment, which offers certain efficiencies, including a significant reduction in inventory and lead times. Establishing focus factories is just another way we have managed cost out of our business. Within each of these factories, we practice Lean Manufacturing to better serve our customers.