What is Physical Damage Insurance for Equipment, and How Does it Work?

When customers finance or lease equipment from Altec Capital, they are required to carry physical damage insurance on their units.

Physical damage insurance covers the cost to repair or replace equipment in the event there is damage to it through some type of event such as a: Wreck, fire, flood etc.

If an Accident Occurs, How am I Compensated for My Equipment?

In the event of a total loss, most insurance companies cover equipment at the actual cash value of the truck. If your particular year model of truck is selling for $100K at the time of the accident, you would get a check for $100K.

At Altec Capital, customers have the option of obtaining physical damage insurance for the equipment they finance through either Altec Capital or their own insurance company. If you have a choice, why would you purchase physical damage insurance through us?

Benefits of Purchasing Physical Damage Insurance through Altec Capital

Under the Altec Capital insurance program, if the unit is five years old or newer, it is covered at replacement value.

If a new truck of that model is currently selling for $150K, the customer will get a check for $150K.

After five years, it goes to cash value for the equipment.

Keep the Value of your Equipment

Because we are the OEM, we offer the advantage of knowing the equipment and its value. In some cases, insurance companies don’t understand our equipment well enough to value it properly.

That can end up costing customers thousands or even tens of thousands of dollars when the insurance company doesn’t correctly determine the value.

Many companies face a common scenario: the payoff on a unit is $100K, and the insurance company says it is only worth $90K because they don’t know the equipment.

If this happens, the customer has to come out of pocket for that additional $10K. At Altec Capital, we work with the insurance company to properly calculate the value of the equipment and protect the customer.

Avoid High Accident Costs

Accidents could cost a large, self-insured customer hundreds of thousands of dollars in unexpected costs to their budget each year.

Covering that equipment with our insurance program:

  • Provides you protection from big-budget hits
  • Makes accident costs more predictable
  • Gives you peace of mind knowing your costs are being taken care of by professionals.

Ultimately when it comes to managing your physical damage insurance, Altec Capital:

  • Streamlines the claims process
  • Works with the insurance company on the customer’s behalf
  • Often provides a cheaper cost
  • Offers a lower deductible than other insurance companies

The sole focus of Altec Capital is to create value for our customers through personalized services and solutions. With business consultants located throughout the United States, we can mobilize our resources to accelerate results and leverage our alliances and partnerships to help deliver innovative solutions to our customers.

Are you interested in seeing how Altec Capital’s physical damage insurance program can save your business money? Call (888) 408-8148, finance@altec.com, or contact your Altec Capital Account Manager for more details on the program and the benefits it can provide to you and your company.

How to View and Download Pre-Delivery Inspection Photos on Altec Connect

Have you taken advantage of the recent Altec Connect updates? Our platform provides a more focused experience that allows our customers to view and search fleet information, order replacement parts, view Altec Product Notices and more.

In conjunction with the new Supply Store, Altec is dedicated to serving as a “one stop online shop” for ordering tools, supplies, accessories, replacement parts, and managing your fleet information.

Let’s take a look at the most recent update inside Altec Connect – viewing and downloading pre-delivery inspection photos.

The following images will show online for Altec built units:

  • Front view
  • Street-side front corner view
  • Street-side View (Compartments Closed)
  • Rear View
  • Curb-Side Rear Corner View
  • Curb-Side View (Compartments Closed)

How to Access Pre-Delivery Inspection Photos

To view and download your pre-delivery inspection photos:

  • Log in to Altec Connect
  • Navigate to the search bar
  • Go to the My Fleet Page
  • Search for the unit you would like to see photos for
  • Select the unit
  • Go to the Photos tab to see the images

Note: Not all units will have photos available. Please contact your account manager for any questions you have about this.

Altec Connect allows a user to look up a wide array of information about their customer account. Keep in mind – different user roles control what a user can and cannot see. A user can be assigned predefined roles for common use cases, or a custom role may be created to accommodate any use case a user may have.

Interested in learning more about what equipment information you can see?

Check out these site features:

Unit-specific information:

  • Altec product notices
  • Electrical and hydraulic schematics
  • Operator and maintenance manuals
  • Parts pages and schematics

Replacement parts:

  • Validate part usage per specific unit BOM
  • Check parts inventory availability
  • Order parts by part number

Service information:

  • Check service job status
  • Service history
  • View and print invoices

To learn more about these Altec Connect features– contact your representative or send an email to altec.connect@altec.com.

5 Ways Altec is Improving Quality for our Customers

Altec is committed to providing outstanding products and service to each and every customer every time. “Customer First” is not only a fundamental core value to our company but a work practice that drives everything we do.

Every associate is considered an integral part of Team Altec and our teams work each day to continuously make improvements so that Altec remains an industry leader in quality. Our goal is to provide high-quality products on time to our customers consistently. Here are five ways Altec prioritizes quality.

1. Listening to Our Customers

We are listening to our customers.

We take information from:

  • Customer interactions
  • Customer meetings
  • New equipment surveys
  • Equipment inspections
  • Warranty claims
  • Service calls, etc.

We feed that information back to our teams to make improvements and hold Rapid Continuous Improvement (RCI) events to develop, implement and track solutions.

Amaron Giordano, President and Owner of A Tree Trimming Service, has purchased multiple pieces of equipment from Altec for his company. The tree care business, located in Hollywood, Florida, specializes in tree trimming, tree removals, stump grinding and more.

When it comes to the buying process, Giordano said, “The account manager I worked with is amazing went above and beyond for my company and me. The in-service process is one of the reasons I purchased through Altec.”

Ultimately, our goal is to leave every customer satisfied with service and quality that goes above and beyond expectations.

2. Detailed and Consistent Quality Checks

Teams are creating configurable digital check sheets to prevent issues from repeating. These check sheets can be customer and model-specific. They can also be shared across plants to improve consistency across builds. Work instructions are updated regularly to improve quality and clarity.

Our quality team reviews every warranty claim. Our technicians have the ability to attach pictures and files to aid teams in identifying root causes so that they may be corrected quickly.

3. Pre-Delivery Experience

Altec is working to improve in-person and virtual pre-delivery inspections.

Numerous steps are also taken to improve quality before the inspection process takes place.

Electrical and hydraulic reliability teams have been established to:

  • Set standards
  • Continuously update work instructions
  • Improve training and controls

4. Delivery Experience

We are working closely with drive-a-way providers to improve the delivery experience for our customers. We are setting high-quality standards and expectations with our providers to deliver clean equipment in good condition. Altec is also investigating the expansion of its internal delivery team to provide more control of the delivery experience.

5. Reducing Lead Times

We are working hard to reduce lead times without sacrificing quality. Our teams are responsibly managing the controlled growth of our manufacturing in response to high demand.

As quality continues to be a top priority, Altec is:

  • Leveraging relationships with key suppliers to get core materials quickly
  • Ramping up hiring and training at our locations
  • Shifting engineering resources to create efficiencies that will result in improved lead times

Are you interested in learning more about Altec’s commitment to improving quality for our customers? Call 800-958-2555 or contact an Altec representative online.

How Altec Supports Businesses Installing 5G and Rural Broadband Services

With explosive demand for mobile data services and high-speed, large-network coverage, the 5G infrastructure market continues to grow exponentially, requiring capital expenditures to construct, enhance, service and maintain networks nationwide. In addition to 5G growth, the deployment of rural broadband is rapidly increasing.

Fiber networks will be the backbone for both services. To build the fiber backbone, customers will need equipment to do above-ground and underground installations.

Construction of small-cell infrastructure is often labor-intensive, time-consuming and challenging.

To complete this type of construction, crews need:

  • Larger platforms
  • More working height than traditional telecom equipment provides
  • Insulating equipment to install antenna above/near power lines
  • Smaller poles and smaller holes compared to distribution poles
  • More material-handling capabilities to lift and mount equipment

It also requires installation of poles, radios, distribution boxes, meters, and antennas—antennas that can weigh between 50 and 350 lbs. and require specialized mounts for safe installation.

Fortunately, Altec has the right tools, equipment and services to get the job done.

Equipment to Support 5G Installation and Maintenance 

As customers build their 5G and rural broadband infrastructures, we are meeting the pace by engineering improvements in operator interface at the platform, along with specific tools to install small cells, radios, antennas and more.

Our telecommunications equipment—including reel trailers, small digger derricks, pole carriers and reel lifters for fiber—is designed to help you perform more work in less time with practical operator functionality, efficient operation and unsurpassed safety.

Products Designed to Meet Your Needs

With several features that aid operators in the cable placing process, the new AT238P is a great addition to your fleet with an articulating telescopic, elevated working platform at 38 ft and platform capacity of 400 lbs.

The T40P is designed to increase productivity and reduce the overall cost of building and maintaining overhead telecom lines. With a closed-center, electric-over-hydraulic control system the T40P is an industry work horse and delivers predictable, consistent and smooth operation.

Looking for a telecom unit that’s ready to drive? Check out our current list of available new and used inventory.

In addition to our traditional telecom equipment (such as the AT235, AT200A, AT238P, T40P, AP45A, RL2-90 and RL8-84), sometimes non-traditional needs are identified.

For example, the AT48M and TA55/60:

  • Have a higher reach
  • Can install above/near power
  • Can lift and mount heavier equipment

The AT48S and AT248F can store expensive, large, or odd-shaped equipment.

When it comes to installing poles and mounting equipment, the following Altec digger derrick models can help your operators work safely and efficiently:

Still, to support other parts of the 5G business, additional equipment may be necessary.

For example, you may need to uncover existing utility infrastructure, build towers and monopoles and mount equipment, haul spools of fiber, utilize pull-behind fiber-splicing trailers and use hydro-excavation and air excavation machines to dig holes and set poles.

The HD35A-22 and HD35A-30 can prep for the construction of monopoles/towers. The AC23, AC30, and AC40 can erect the monopoles/towers and mount equipment.

Various bodies, capsules, and service trucks can store parts and maintenance vehicles.

Support for the Life of Your Equipment

Not only does Altec directly provide your equipment, but we also offer many other services that span the life of your equipment. Altec is here to support you every step of the way with service, rental, financing, safety training, tools, parts, fleet management and more.

This includes:

  • The Altec Service, the industry’s most extensive fleet of mobile service vehicles and technicians covering both the entire United States and parts of Canada.
  • Altec Capital offers financing solutions with market expertise, industry knowledge and unparalleled quality of service.
  • Altec Sentry, our technical support and training organization, offers service training for a wide range of equipment.
  • Altec Connect, a one-stop shop for ordering tools, supplies, accessories, replacement parts and more for your telecom equipment.
  • Global Rental Company, our rental solution, offering the widest range of equipment solutions in the market with flexible terms, “in-house” financing and rent-to-own options
  • Altec Fleet Services provides proven fleet management solutions focusing on the objectives most important to you: safety, compliance, performance and economics.

For more information on Altec’s 5G solutions, call 800-958-2555 or contact an Altec representative online.

Need Help? Please contact us at 1-877-GO ALTEC, option 1.

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Altec Inc.

210 Inverness Center Drive
Birmingham, AL 35242-4834
Phone (205) 991-7733
Fax (205) 408-8601

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