FAQ

Is the new Altec Connect available to customers outside the United States and Canada?
At this time, customers outside the United States and Canada customers should call 1-877-GO ALTEC and press Option 1 to place orders.

How can I request a Supply Catalog?
You can fill out a request form to have a supply catalog mailed to you, or you can download a PDF of the supply catalog.

Why doesn’t my order total match the total on my invoice?
On occasion, we are unable to accurately predict the shipping costs of an item, which causes a slight discrepancy in the tax rate applied. In these cases, the total displayed on your screen may differ slightly from what you see on your invoice.

How can I get information about custom truck kits and what Altec offers?
Altec Supply understands that outfitting your truck should be efficient! Developing a custom truck kit based on your specifications is easy. Simply contact your Altec Supply Account Manager or call 1-877-GO ALTEC (1-877-462-5832) and specify the items you require (we even have pre-selected truck kit to choose from) and Altec Supply’s team will coordinate the rest. Once a truck kit is established to meet your customized needs, it may be ordered again (and even modified) easily.

Why don’t my parts page breakdowns show the correct items on my vehicle?
Altec’s part page breakdowns are generic by model and display the standard options. If you vehicle has a custom option, that item can be found on the Bill of Materials rather than the parts breakdown.

Can I submit warranty claims through Altec Connect?
We do have warranty claim submission and tracking available in Altec Connect. Please send an email to altec.connect@altec.com to request access to this feature.