Service Storm Support FAQs

Yes. Call 1-877 GO ALTEC and select Option 4 for technical support while in the field.

For emergency service, you can contact Altec mobile service 24 hours a day via 877-GO ALTEC, prompt 3. We are also available via e-mail at servicegroup@altec.com for non-emergency situations.

Altec Parts will staff additional personnel and extended hours during times of emergency storm support. You can reach them by calling 877-GO ALTEC, prompt 1. Parts can also be ordered 24/7 on AltecConnect.

Altec dispatches additional MSTs to areas affected by natural disasters with the intent of keeping customers' equipment up and running. It is our goal to respond to our customers' needs immediately to limit unit downtime.

Altec Service will work on all viable makes and models of equipment. Our goal is to ensure that our customers' equipment is working to support the residents of the affected area.

In order to ensure that you get the quickest and most accurate support for your equipment, please have as much information available as possible. Unit serial number and description of your issue will help us identify your unit and get you the necessary support. The unit serial number is stamped on a placard that can be found on the pedestal of your Altec unit.

Altec offers around the clock mobile service and technical support via 877-GO ALTEC. Mobile Service and Technical Support will be staffed with emergency support personnel to assist in the event of a natural disaster. We will also dispatch additional Mobile Service Technicians to the affected area to ensure uptime for your equipment.