Altec Connect Updates: View Warranty Contracts and Training Links Online

Have you taken advantage of the recent Altec Connect updates? Our platform provides for a more customer-focused experience that will allow customers to view and search fleet information, order replacement parts and view Altec Product Notices as well as service requests.

Now, let’s take a look at the two most recent updates inside Altec Connect – viewing warranty contracts and training links online.

View Warranty Contracts Online

Standard New Unit Warranty, Extended Warranty and Service Contracts are now available on Altec Connect. If you’d like to see what contracts you’ve purchased for a unit or if the contract is still active, just search for the unit and select the Services tab. You should see if the contract is active or expired and what is included in the coverage. The warranty contract section gives you visibility and shows that the in-service date was uploaded and alerts when the contracts are expiring.

Also, if you make a warranty claim – you will know in advance if it is within the active time frame.

Training Links Online

You can now link to our online training website from Altec Connect, as well as find the schedules for our in-person training for Maintenance and Operator Training in one location. It was recently added in the left-hand navigation at the first of the year. Online training is always available for easy access by clicking the link in the navigation menu area as well.

Learn more about information about Altec Connect and how it can benefit your business – visit our website at connect.altec.com.

Altec Effer Knuckle Boom Crane Customer Spotlight: Over The Top Lifting

As featured in the January 2020 edition of Crane Hot Line.

Knuckle Boom Cranes at Core of Company’s Success

By Mike Larson

Over The Top Lifting (OTT) is a successful family crane-service business built on knuckle boom cranes. Brothers Keith and Brian Malia founded OTT in the Bronx, New York, in 2016, after years of working in construction. The company now also has a yard in Bridgeport, Connecticut. Both facilities include storage space clients can rent to safely leave loads until they’re ready for delivery to a jobsite. “We can offer turnkey service, store a load, deliver it to the work site, and lift it into place,” said Malia.

The Malia brothers started OTT with just one truck-mounted knuckle boom crane. Today, not quite four years later, the company’s fleet has grown to five knuckle boom crane trucks. OTT recently took delivery of an Effer 1750 assembled by Effer’s exclusive dealer in the U.S., Altec Industries, and expects to add more cranes to its fleet in 2020.

OTT’s current knuckle booms range in capacity from 614,805 ft.-lbs. (85 tonne-meters) to 1,518,930 ft.-lbs. (210 tonne-meters), and all are equipped with hydraulic jibs.

The OTT fleet serves customers throughout the five boroughs of New York City, plus parts of New Jersey and Connecticut.

Its wide range of clients includes everything from HVAC contractors, machinery movers, and steel erectors, to curtain wall installers, roofers, vehicle recovery companies, cell tower installers, and tree-care companies.

Keith Malia told Crane Hot Line why OTT has standardized on knuckle boom cranes. “In metro New York, there are few wide-open spaces. The buildings abut or sit close to each other, and many of the streets are narrow. A knuckle boom crane fits into tight spaces more easily than a straight boom crane and can work 360° more easily because it has no tail swing.”

Malia adds that the knuckle boom’s ability to tuck in the boom and swing is also important.

“New York safety rules don’t let a crane swing over an occupied building unless the top two floors are evacuated and other precautions are taken,” he says. “So the knuckle boom crane has a distinct advantage because you can fold its boom until you’ve swung into alignment with the building you’re working on, then go up and over.”

Right now, said Malia, knuckle boom cranes are exempt from the NYC Dept. of Buildings, Cranes, & Derricks’ requirements for equipment pre-certification.

“Knuckle Booms’ fast setup plays a vital role in keeping the fast pace of construction moving in NYC,” he said.

But perhaps the largest advantage of knuckle boom cranes is their ability to extend the boom straight out horizontally with a load on the hook. Malia said that even OTT’s 85-tonne-meter crane can reach out to a 100’ radius with 2,500 lbs. on the hook.

“You can reach straight in through a window or between slabs to pick or place a load,” says Malia.“That’s really helpful during construction or renovation. We’ve even delivered a large couch through the window of an upper-story apartment.”

Malia says the knuckle boom cranes’ radio remote controls make operation versatile and efficient. “The operator can choose to be in the best vantage point for each lift,” he says. “He can choose to be on the ground at the picking point or up at the placement site.”

In addition to the crane operator, OTT’s typical crew includes a combination rigger-signaler. All of its operators and rigger-signal persons are NCCCO certified. That’s a total of about a dozen employees.

OTT’s knuckle booms stay on the move, each averaging one to two jobs per day. In New York, they travel on an annual permit; in Connecticut, said Malia, the permitting requirements vary by truck weight and axle spacing. Setup takes just minutes.

“We can be up and running in just 10 minutes from the time the truck pulls to a stop onsite,” he said.

What key things does OTT consider most important when buying a knuckle boom crane?

“Support and service are numbers one and two,” said Malia, “followed by product reliability, variety of sizes in larger models, and lifting performance.”

Malia believes the future is bright for lifting work in New York. “At least three to five years of busy construction lie ahead in metropolitan New York,” he said.

OTT is building its fleet to take advantage of the opportunity.

Learn More

Altec Customer Testimonial: Aldercote Ltd.

Aldercote, a manufacturer of vehicle access insulated lifts and specialty vehicles for the UK and Ireland, relies on Altec to provide insulated equipment to their customers. As a distributor of Altec equipment, Aldercote has accessibility to parts, service and training support.

David Dillon, Aldercote’s Director, attributes his company’s strong partnership with Altec to customer service and dedication to quality.

“We love the quality, the personnel, and the quick response we receive for technical questions and parts availability,” said Dillon.

For Aldercote, Altec manufactures and provides insulating aerial platforms, digger derricks and telescopic truck cranes. These models are certified to meet all ANSI standards and are CE certified for sale in Europe.

David’s brother, Paul Dillion, says their customers appreciate the compact design of the AT33 for its ability to maneuver well through tight roads and country lanes.

Overall, Paul says that Altec brings a new dimension of added value to their business.

“We could never envision working as a partner with someone better,” said Paul Dillon.

Altec has provided equipment and services to customers located across Europe through our local distributors for decades. The reason for our sustained commitment is you, our customer. At Altec, we listen and create solutions for the challenges that you face. Our dedicated teams are committed to providing creative solutions.

For more information on Altec products and services outside of the US, call 800-958-2555 or contact an Altec representative online.

Need Help? Please contact us at 1-877-GO ALTEC, option 1.

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Birmingham, AL 35242-4834
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