Altec Connect Update

How to Manage Service Job Notifications

Altec Connect provides individuals and teams with a focused experience that allows our customers to view and search fleet information, view Altec Product Notices, order replacement parts, tools, supplies, and more.

Let’s take a look at the most recent update inside Altec Connect, managing service job status notifications.

As an Altec customer, you can now manage notification settings within your Altec Connect account for Service Job status changes. This self-service feature allows you to set which Service Jobs notifications you would like to receive.

Customers can now also confirm where they would like to receive their notifications by setting the email or enabling a phone number in their account Info.

Notifications can be managed from both an individual Service Job perspective and from a fleet perspective under the Work Flow tab of the Notifications page in My Account.

 

How to manage notifications for a specific Service Job from the Service Job detail page.

 

Customers that have the System Administrator role may also assign settings for other members in their company on their behalf on the respective Service Job Details page using the “Manage Subscribers” feature.

Altec Connect allows a user to look up a wide array of information about their customer account. Keep in mind – different user roles control what a user can and cannot see. A user can be assigned predefined roles for common use cases, or a custom role may be created to accommodate any use case a user may have.

Interested in learning more about what equipment information you can see?

Check out these site features:

Unit-specific information:

  • Altec product notices
  • Electrical and hydraulic schematics
  • Operator and maintenance manuals
  • Parts pages and schematics
  • Pre-delivery photos

Replacement parts:

  • Validate part usage per specific unit BOM
  • Check parts inventory availability
  • Order parts by part number
  • Track orders online

Service information:

  • Check service job status
  • Service history
  • View and print invoices

Altec connect offers you easy access to Altec Supply and more, to order:

  • Tools
  • Supplies
  • Accessories
  • Replacement parts
  • And to manage your fleet information

To learn more about these Altec Connect features– contact your representative or send an email to altec.connect@altec.com.