Shipping, Delivery and Local Service
Do you have a storefront? Do you have a local warehouse?
We have five (5) nationwide distribution centers and can generally get you the tools you need within 1-3 business days. We do not have a physical store as of now. However, if you have placed an order already with us, you have the option to pick up your items at locations in the following cities:
- Dixon, CA
- Fort Wayne, IN
- Mt. Airy, NC
- Saint Joseph, MO
- Wilkes-Barre, PA
Contact your local Altec Supply account manager to see what options are available near you.
What is the typical delivery timeline?
We partner with multiple freight services to provide customers with exceptional delivery times and shipping costs. The delivery time and shipping cost vary based on where it’s being shipped, the dimensions of the packages, and the shipping method.
In-stock items are usually shipped within 24 hours. In-stock orders that need to be received on the next day must be made no later than 3 p.m. CDT and will be sent with the Next Day Shipment Services. Items not in stock are subject to the manufacturer’s availability and will be shipped as quickly as possible after the order has been received.
Stocked grounding and jumper sets are expected to ship no later than 2 business days after the order has been received, unless expedited services have been requested. Custom sets are expected to ship within 8-10 business days and may vary based on volume.
How do I track my order(s)?
To track your order(s), you must first create an Altec Connect account at connect.altec.com. Once you have an account, simply log in to the Altec Connect portal and locate your most recent orders by going to connect.altec.com/login.