What is the typical delivery timeline?

We partner with multiple freight services to provide customers with exceptional delivery times and shipping costs. The delivery time and shipping
cost vary based on where it’s being shipped, the dimensions of the packages, and the shipping method.

In-stock items will be shipped within 24 hours. In-stock orders that must be received by our customers the next day with Next Day Shipment Services must be received no later than 3 p.m. CDT. Grounding and Jumper Cable Assemblies are expected to ship no later than 2 business days after the order has been received unless expedited services have been requested.

Items not in stock are subject to supplier availability, and will be shipped as quickly as possibly when received. With that said, in-stock items are shipped within 24 hours. For next day deliveries, we must receive the order no later than 3:00 p.m. CDT. Stocked grounding and jumper sets we assemble in our warehouse are expected to ship no later than 2 business days after the order has been received unless expedited services have been requested. Custom sets 8-10 business days and may vary based on volume.

How do I track my order?

To track your order, you must first create an Altec Connect account at connect.altec.com. Once you have an account, simply log in to the Altec Connect portal and locate your most recent orders by going to connect.altec.com/login.