Remote Diagnostics are Now Available on Altec Insights
Altec Insights is a powerful tool for understanding your Altec equipment, now with two new features.
Most supervisors have probably received a familiar phone call—the crew has arrived at the jobsite, but their equipment isn’t working properly. The outriggers won’t deploy, and the crew can’t start their work until a mobile service tech can make it to their location.
With the newest updates to Altec Insights, a powerful tool for understanding your Altec equipment, that familiar situation plays out a little differently. Through Insights, customers can remotely view unit diagnostic trouble codes and vehicle status within Altec Connect.
Once the supervisor receives the call from the crew that the derrick isn’t working, he logs into Altec Connect and pulls up that piece of equipment. He verifies there aren’t any active diagnostic trouble codes, then checks the vehicle status tab. Turns out an emergency stop is activated but the operator forgot to check the one at the front bumper controls. The lineman disengages the switch, deploys the outriggers, and the team gets to work.
Altec Insights is Designed to Help You Work Safely and Efficiently
Altec Insights allows users of select Altec equipment including E-Series derricks and cranes to understand their equipment like never before. Insights combines the raw data from your equipment with Altec expertise and gives users actionable information to improve safety and reduce downtime.
Vehicle Status and Diagnostic Trouble Codes are now available within Insights under the “Analytics” tab. As you saw above, these features allow users to view equipment remotely and identify any easily resolved errors, saving valuable time and money.
Vehicle Status
Vehicle Status information allows for easy remote trouble shooting. As in the example above, an activated emergency stop can be a common occurrence that would result in an unneeded call to a service technician. Vehicle Status includes over a dozen pieces of information including the status of the parking brake, PTO and outrigger interlocks.
Diagnostic Trouble Codes
Unit DTCs provide details on potential equipment faults. DTCs include the name, description, symptoms and actions for further troubleshooting to identify the root cause. DTCs can detect temperature and pressure sensors reporting error values, joystick faults, and slip ring communication issues.
When used in tandem, these features allow users to get the full picture of their equipment and know whether simple troubleshooting is the fix, or verify a service call is necessary for equipment operation.
Learn More About Altec Insights and Other Data Solutions
Altec Insights is available on select Altec models, including E-Series derricks. Click the button below to learn more about Altec insights and other digital products offered by Altec’s Fleet Services.