Technical Support

The key to the success of the Altec Service is its Technical Support Department.

From one unit to a fleet, the Technical Support team is ready to answer any unit or chassis related questions that come in. The department consists of a dedicated team of subject matter experts who can assist with troubleshooting and/or repairs.

Each request is handled in a structured manner that ensures quick attention and resolution.  The request and exchange of information is attached to the unit history to assist with future questions.  Additionally, if a customer needs to call back in they’re able to start from where they left off.

The Technical Support team also works directly with engineering across Team Altec to integrate information received into new designs. This helps to complete the loop from the operator to the engineer.

Contact Technical Support at (877) 462-5832 Option #4 or email technical.support@altec.com.