Fleet Services – Altec Inc

Next‑Generation Fleet Performance Starts with Op‑Ready Reports for JEMS

Posted on January 26, 2026 (January 29, 2026) by sstewart

Op-Ready Reports for JEMS S/SE/LE and BG are now available. Op-Ready adds operational readiness and event notification capabilities to JEMS assets, helping fleets identify certain performance event conditions that can impact productivity and reliability.

By combining data from telematics and Altec equipment to identify events that could impact job readiness, Op-Ready addresses issues today to prevent downtime tomorrow.

What Are Op-Ready Reports for JEMS?

Jobsite Energy Management System (JEMS) eliminates unnecessary engine idling at the jobsite by using lithium-ion batteries to power the electric power-takeoff (ePTO), auxiliary chassis applications and jobsite tools.

Op-Ready helps fleets focus on productivity and reliability by tracking chassis, unit and JEMS data, then transmitting the events that require attention.

Op-Ready Reports are customizable, so you can focus on what matters for your fleet. You can configure reports to summarize the entire fleet, a subgroup of assets or a single unit. Report recipients are configurable, too, so the right people see the correct information at the right time to keep equipment up and running.

What Productivity Challenges Do Fleet Managers Face?

Unplanned downtime remains a consistent challenge for fleet managers working to keep equipment up and running. Unnecessary idling at the jobsite can also inhibit productivity and increase costs. On a normal day on the jobsite, trucks sit and idle for hours, which burns through fuel and adds wear and tear to engines. Idling at the jobsite for just one hour is the equivalent of driving 33 miles.* Accurate jobsite performance data is a piece of the puzzle to increase productivity, but fleet managers must be able to implement actionable insights from this information.

How Op-Ready Reports for JEMS and Altec Insights Work Together to Increase Productivity

The Altec Insights for JEMS page helps you get more out of your JEMS fleet and includes the following features:

Track fuel savings and identify missed opportunities for savings
Compare anti-idle hours with total jobsite hours by individual asset or fleet
Receive quarterly and annual reports with clear utilization insights
View a list with metrics to identify high- and low-performing JEMS assets
Monitor JEMS Vehicle Status near real time

Altec Insights for JEMS also supports remote diagnostics using data directly from the jobsite. You can view Diagnostic Trouble Codes (DTCs) and Vehicle Status alerts to better understand equipment from wherever you are located. Diagnostic Trouble Codes provide fault information, including severity, potential impact, and cause, as well as a recommendation. This data provides quick remote troubleshooting, helping you potentially avoid unnecessary service calls.

Op-Ready for JEMS fits alongside JEMS and JEMS Insights by adding scheduled event notifications tied to key battery faults, override engagement, and much more. Op-Ready helps fleets build earlier awareness, enabling teams to respond sooner, and supports JEMS battery health and longevity through battery and override event notifications and related guidance within the Insights context.

Learn More About JEMS

*Edison Electric Institute (EEI); Transportation Electrification; Utility Fleets Leading the Charge, June 2014.

Altec Insights for JEMS: Smarter Anti-Idle Starts Here 

Posted on May 27, 2025 (June 2, 2025) by kphillips

How much time is your fleet spending idling unnecessarily at the jobsite? How much is that costing you in fuel and emissions? How can you eliminate unnecessary jobsite expenses and harmful tailpipe emissions and improve jobsite safety?

Altec’s Jobsite Energy Management System eliminates unnecessary engine idling at the jobsite by using lithium-ion batteries to power the electric power-takeoff (ePTO) and auxiliary chassis applications. With Altec Insights for JEMS, you can take your fleet’s JEMS performance even further.

Altec Insights for JEMS puts actionable information at your fingertips, helping you understand performance and identify corrective actions to maximize JEMS utilization. Integrated into Altec Connect, Altec Insights for JEMS replaces the former JEMS Connect dashboard. These insights give you visibility into utilization, fuel savings and other important metrics, as well as access to remote diagnostics across your entire JEMS fleet.

Maximize JEMS Utilization

Altec Insights for JEMS delivers metrics you need to optimize your JEMS fleet. In the easy-to-use dashboard, you can:

Track fuel savings and identify missed opportunities for savings.
Compare anti-idle hours with total jobsite hours by individual asset or fleet.
Receive quarterly and annual reports with clear utilization insights.
View a list with metrics to identify high and low performing JEMS assets.

Remote Diagnostics

Using data directly from the jobsite, Altec Insights for JEMS allows you to view Diagnostic Trouble Codes and Vehicle Status alerts to better understand your equipment from wherever you are.

Diagnostic Trouble Codes provide easy to understand fault information including severity, potential impact and cause, as well as a recommendation, so you can troubleshoot remotely and potentially avoid unnecessary service calls.

Altec Insights for JEMS also helps maximize battery health and longevity with battery and override event notifications, as well as suggested corrective actions.

Get a Picture of Your Entire JEMS Fleet

Altec Insights for JEMS allows you to get a clear picture of your entire JEMS fleet so you can make decisions backed by jobsite data, maximize your fleet savings and optimize JEMS performance. To learn more, visit altec.com/JEMS or contact us today.

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Get Connected: Electronic APN Notifications Now Available for Altec Connect Users

Posted on January 17, 2025 by kphillips

Altec is excited to announce Altec Product Notice email notifications for Altec Connect users, making it easier than ever to receive this important information.

What are APNS?

Altec Product Notices are Altec-generated documents that require specific action or provide information about products after they’ve been delivered to you. APN types include a variety of information such as items that require immediate action, items that may require future action, best practices and more.

Receiving and completing APN actions plays a vital role in maintaining your equipment’s efficiency and safety. If you are not the original owner of your equipment, it is especially important to register your equipment and sign up for Connect to ensure you receive these critical equipment updates.

Notification Setup

To configure your notifications, begin by signing up or logging into Altec Connect. Next, click the drop down in the gray header next to your name and click on “My Account.” After the account profile page is loaded, select notifications in the left-hand navigation. A new option called Safety Notices and Recalls is now available.

To turn on email notifications, click on whole fleet and confirm to turn on all safety notices and recall notifications. If you need to turn these notifications off, you can do that here, as well. You will need to confirm that you wish to turn off all safety notices and recall notifications.

Receiving and completing APN actions plays a critical role in maintaining your equipment’s efficiency and safety. For more information or with questions about Altec Connect, contact altec.connect@altec.com.

Altec Insights Expands to Include E-Series Cranes

Posted on January 6, 2025 (January 14, 2025) by kphillips

Altec Insights is now available for E-series cranes. Designed to promote a safer jobsite, Altec Insights is a digital product that uses data from equipment to deliver simple, actionable insights to improve equipment usage and jobsite safety.

Boom truck cranes are specialized pieces of equipment that offer operators more information and feedback on unit status than nearly any other type of equipment used in the utility industry. This information, such as zone rated capacity charts, available capacity, load on hook, load radius, and boom setup are vital for operators to properly setup and operate the equipment.

With Altec Insights for E-series cranes, this information is synthesized and combined with Altec expertise to deliver information and recommendations via configurable notifications and reports. This information can then be used to answer three fundamental questions regarding jobsite safety and fleet performance.

1. Is the machine being used correctly and safely?

Insights for E-series cranes includes Insights for unit setup, configuration, and operating modes, and creates events when a unit is setup or used outside of the designed parameters. Operating a crane with improper setup or overriding safety systems risks damaging the unit and property, and, most importantly, personal injury. Insights helps provide context to facilitate crew discussions to ensure the unit is being used correctly and operated within the safety systems of the machine.

2. Is it the right piece of equipment for the job?

Constantly having to tear down and move a crane to make a pick can be frustrating. Frequently needing multiple setups on a single jobsite or routinely operating at the margins of a unit’s load chart can be indicators that the wrong piece of equipment is being used. Altec Insights offers historical event information on both a unit and fleet basis, allowing fleet managers to optimize the efficiency of their existing fleet by sending the right piece of equipment with the right crew to the right jobsite.

3. How can we mitigate and prevent downtime?

Unit Diagnostic Trouble Codes (DTC) and Vehicle Status information offer unparalleled visibility to equipment health. Having a historical log of a unit’s DTCs drastically reduces technician’s time spent on diagnosing an issue or attempting to replicate a symptom encountered in the field. Additionally, Vehicle Status gives foremen, fleet managers, and service technicians a near real-time snapshot of the machine’s setup, configuration, and chassis information.

This powerful information can be used to prevent unnecessary downtime and service calls for things like an unintentionally activated emergency stop. In situations where the unit does require service, it allows you to make an informed decision on whether to service it in the field, what to bring to fix it, or if the machine needs to be brought back to the yard for repairs.

Learn More About Insights for E-Series Cranes

Altec Insights-equipped E-series cranes are available for purchase from Altec or for rent through Global Rental. All previously purchased E-Series Cranes equipped with a telematics control unit (TCU) support Altec Insights.

Are you interested in seeing what Altec Insights for E-series cranes can do for your business? Call 800-958-2555 or contact an Altec representative online.

Reduce Fleet Downtime with Op-Ready

Posted on June 20, 2024 (January 14, 2025) by kphillips

When you’re ready to go to work, make sure your equipment is, too. Op-Ready is a digital report that combines data from telematics and Altec equipment to identify assets that might go down and why. With this report, customers can address issues today to prevent downtime tomorrow.

Maximize the Value of Your Assets

Op-Ready is a digital solution from Altec Fleet Services designed to help you maximize the value of your Altec equipment by reducing unplanned downtime. Op-Ready tracks chassis and unit data to monitor your entire asset and alert you of any issues that might keep you from using the asset to its fullest extent.

Diagnostic trouble codes and other data are translated into easily understood, actionable insights. Op-Ready also delivers OEM notices, recalls and other alerts.

No additional hardware or software is needed on existing connected equipment, and reports can be set up quickly and easily.

Get Personalized Reports

Op-Ready reports are customizable so you can get just the information you need to know. Reports can also be configured to provide a summary of the entire fleet, a subgroup of assets, or for an individual unit.

To generate the report, Op-Ready compares against user preferences. For example, the user can decide what fuel level, tire pressures, or battery level that warrant being notified. Report recipients are also configurable so that different people within your organization can see the right information for them to keep your equipment up and running.

Keep Your Fleet Op-Ready

Technology has changed a lot over the last 95 years, but Altec’s approach to it remains the same—innovate with purpose to improve the experience of our customers. Operational readiness of equipment has never been more important and Op-Ready is the next step in improving uptime by making sure the right people know what action is needed and when. To learn more about Op-Ready and the other advanced solutions, visit the Altec Fleet Services site here, or click the button below to contact our team today.

Remote Diagnostics are Now Available on Altec Insights

Posted on May 23, 2024 (May 30, 2025) by kphillips

Altec Insights is a powerful tool for understanding your Altec equipment, now with two new features.

Most supervisors have probably received a familiar phone call—the crew has arrived at the jobsite, but their equipment isn’t working properly. The outriggers won’t deploy, and the crew can’t start their work until a mobile service tech can make it to their location.

With the newest updates to Altec Insights, a powerful tool for understanding your Altec equipment, that familiar situation plays out a little differently. Through Insights, customers can remotely view unit diagnostic trouble codes and vehicle status within Altec Connect.

Once the supervisor receives the call from the crew that the derrick isn’t working, he logs into Altec Connect and pulls up that piece of equipment. He verifies there aren’t any active diagnostic trouble codes, then checks the vehicle status tab. Turns out an emergency stop is activated but the operator forgot to check the one at the front bumper controls. The lineman disengages the switch, deploys the outriggers, and the team gets to work.

Altec Insights is Designed to Help You Work Safely and Efficiently

Altec Insights allows users of select Altec equipment including E-Series derricks and cranes to understand their equipment like never before. Insights combines the raw data from your equipment with Altec expertise and gives users actionable information to improve safety and reduce downtime.

Vehicle Status and Diagnostic Trouble Codes are now available within Insights under the “Analytics” tab. As you saw above, these features allow users to view equipment remotely and identify any easily resolved errors, saving valuable time and money.

Vehicle Status

Vehicle Status information allows for easy remote trouble shooting. As in the example above, an activated emergency stop can be a common occurrence that would result in an unneeded call to a service technician. Vehicle Status includes over a dozen pieces of information including the status of the parking brake, PTO and outrigger interlocks.

Diagnostic Trouble Codes

Unit DTCs provide details on potential equipment faults. DTCs include the name, description, symptoms and actions for further troubleshooting to identify the root cause. DTCs can detect temperature and pressure sensors reporting error values, joystick faults, and slip ring communication issues.

When used in tandem, these features allow users to get the full picture of their equipment and know whether simple troubleshooting is the fix, or verify a service call is necessary for equipment operation.

Learn More About Altec Insights and Other Data Solutions

Altec Insights is available on select Altec models, including E-Series derricks. Click the button below to learn more about Altec insights and other digital products offered by Altec’s Fleet Services.

Learn More About Altec’s Data Solutions

Are You Connected? Four Benefits of Connect

Posted on February 16, 2024 (January 16, 2025) by kphillips

Whether you’re the first owner of your Altec equipment or the fourth or fifth, it’s important that you take the time to sign up for Altec Connect and register your unit.

Altec Connect is an online platform that is designed to give you access to the equipment information you need when you need it. In conjunction with the Altec Supply Store, it is your one stop online shop for ordering tools, supplies, accessories, replacement parts and managing your fleet information.

Below, see four benefits of registering your equipment.

Digitally Access Unit Documents

Misplaced your manuals? Or maybe a member of your service team needs the schematics for a truck currently in the field? Unit-specific materials including manuals, unit schematics and paperwork for Altec-performed inspections are all available digitally in Connect, meaning you have access to all of your paper documentation at anytime from anywhere.

Order Unit-Specific Replacement Parts 24/7

When it’s time to order replacement parts, eliminate the guesswork by ordering through Connect. When you order parts online through Connect, you’re getting the same parts that were used to build your specific unit as listed on your Bill of Materials. While expert members of Altec’s Parts team are available by phone Monday-Thursday 6:30 a.m. – 7 p.m. and Friday 6:30 a.m. to 6 p.m. Central time, Connect gives customers the ability to order parts online 24/7.

View Important Product Notices

View and Manage Notifications for Service Jobs

As an Altec Connect user, you can keep tabs on open service jobs for your fleet. Within Connect, you can manage notification settings for service job status changes. This self-service feature allows you to set which service job notifications you would like to receive.

Don’t Miss Important Information: Get Connected Today

These features of Altec Connect are free for all users. For more information about all of the features available in Connect, click here. If you’re ready to get connected and start taking advantage of digital information about your fleet, create an account today. If you choose not to sign up for Altec Connect, you can still register your unit to ensure you receive important product notices by clicking here.